I couldn't find what I was looking for in the big Box stores and they have great reviews on their website and honestly I was very happy the Thor appliances are very high end. The packages they have are a great deal. The one issue with the stove which was not their fault it was Thor's fault but they arranged it to be taken care of for me so I was very happy with the customer service I never thought that I would buy appliances online but I love my thorough appliances and I had a great experience with HOD