1. How long will it take for my item to ship?

  • ZLINE typically averages 4-6 business days
  • Thor Kitchen averages 7-10 business days
  • ILVE:
    • Most ILVE ranges are custom orders (since they are handcrafted in Italy) and will take 8-12 weeks to arrive
    • If in stock, it will take 7-10 business days
  • Other brands will take between 7-15 business days

 

2. What is curbside delivery?

  • All purchases include free curbside delivery
  • This means it's delivered to your property and not into your home, kitchen or garage. No exceptions.

 

3. What is your return policy?

  • Refunds are for the merchandise total within 30 days of delivery
  • All returns are subject to a 15% restocking fee
  • We will cover the shipping cost of returning the product
  • All items must be returned in original condition, never installed, with original packaging, manufactuer's containers, documentation, warranty cards, manuals, and all accessories
  • All product(s) must be returned in their original condition, never been installed, include the original packaging, manufacturer's containers, documentation, warranty cards, manuals, and all accessories. 
  • Refunds will be issued after the warehouse receives, inspects and processes your return

 

4. What if my item arrives damaged? 

  • We will replace or repair it at no cost to you!

 

5. Where are you located? 

  • We are an online only retailer!
  • We ship from warehouses all over the United States, including ones located in California, Tennessee, Ohio, Nevada and New Jersey 

 

6. Are you an authorized dealer?

 

7. Do you sell used or open box items?

  • No, we only sell new products directly from the manufacturer

 

8. Should I buy a gas or electric oven? What's the difference?

  • This depends on customer preference and voltage requirements
  • Gas generates heat rapidly and intensely. As the gas combusts, it releases a bit of moisture. This additional moisture creates an environment to bake and broil - perfect for baking cakes or lasagna
  • Electric ovens take a few more moments to heat up.  It also creates a "drier" heat which can be more favorable for crispy or crunchy (baked) foods and meats. Important to note, you'll need a 220V requirement for electric ovens
  • Gas cooktops have more precise heating element, where the flame can be controlled through the delicate turn of the knobs
  • Electric ovens are more evenly distributed, leading to perfectly baked items every time

 

9. What happens if an item is on backorder?

  • You can be added to our back order list and it will automatically ship once the item is back in stock
  • If you decide not to wait, you can cancel your order as long as it hasn't shipped out

 

 10. What is the warranty? 

  • Zline offers 1 year warranty on all ranges and 2 year warranty on all other products
  • Thor, Kucht, ILVE, Forno offer 2 year warranties on their appliances
  • Extended warranties are available with a third-party company called New Leaf - extended warranties start at time of purchase
  • You can buy the extended warranty up to 8 months from purchasing the appliance 

 

11. Do you price match?

  • We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price then us within 90 days of your purchase date please let us know and we will refund your original payment for the difference.  
  • Some exceptions apply.  See our Price Match Guarantee page for more info!

  

Do you have anymore questions? Contact us via phone, email or our live chat!