1. How long will it take for my item to ship?

  • ZLINE typically averages 4-6 business days
  • Thor Kitchen averages 7-10 business days
  • Forno averages a 7-10 business days
  • ILVE:
    • Most ILVE ranges are custom orders (since they are handcrafted in Italy) and will take 8-12 weeks to arrive
    • If in stock, it will take 7-10 business days
  • Other brands will take between 7-15 business days

 

2. What is curbside delivery?

  • All purchases include free curbside delivery
  • This means it's delivered to your property and not into your home, kitchen or garage

 

3. What if my item arrives damaged? 

  • We will replace or repair it at no cost to you!

 

5. Where are you located? 

  • We are an online only retailer!
  • We ship from warehouses all over the United States
  • Including ones located in California, Tennessee, Ohio, Nevada, and New Jersey 

 

6. Are you an authorized dealer?

 

7. Do you sell used or open box items?

  • No, we only sell new products directly from the manufacturer

 

8. Should I buy a gas or electric oven? What's the difference?

  • This depends on customer preference and voltage requirements
  • Gas generates heat rapidly and intensely. As the gas combusts, it releases a bit of moisture. This additional moisture creates an environment to bake and broil - perfect for baking cakes or lasagna
  • Electric ovens take a few more moments to heat up.  It also creates a "drier" heat which can be more favorable for crispy or crunchy (baked) foods and meats. Important to note, you'll need a 220V requirement for electric ovens
  • Gas cooktops have more precise heating element, where the flame can be controlled through the delicate turn of the knobs
  • Electric ovens are more evenly distributed, leading to perfectly baked items every time

 

9. What happens if an item is on backorder?

  • You can be added to our back order list and it will automatically ship once the item is back in stock
  • If you decide not to wait, you can cancel your order as long as it hasn't shipped out

 

 10. What is the warranty? 

  • Zline offers 1 year warranty on all ranges and 2 year warranty on all other products
  • Thor, Kucht, ILVE, Forno offer 2 year warranties on their appliances
  • Extended warranties are available with a third-party company called New Leaf - extended warranties start at time of purchase
  • You can buy the extended warranty up to 8 months from purchasing the appliance 

 

11. Do you price match?

  • We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price then us within 90 days of your purchase date please let us know and we will refund your original payment for the difference.  
  • Some exceptions apply.  See our Price Match Guarantee page for more info!

  

Do you have anymore questions? Contact us via phone, email or our live chat!