Frequently Asked Questions

Learn more about Home Outlet Direct

  • Home Outlet Direct provides luxury appliances and home goods at affordable prices
  • We make appliance shopping easy and enjoyable through our knowledgeable sales reps
  • Whether you are renovating your home, or a builder looking for an appliance partner, we have the selection and expertise to help bring your dream home to life
  • We are an online only retailer!
  • We ship from warehouses all over the United States
  • We are an online only retailer. This allows us to offer free shipping and special discounts.
  • Please speak to our sales representative to hear about our latest promotions

No, we only sell brand new products.

No membership is required! We offer amazing prices to everyone

Shipping

Shipping is free on all orders!

  • We ship directly from the manufacturer's warehouse. Depending on the item you purchase delivery times will vary
  • ZLINE typically arrives within 5-8 business days
  • Thor Kitchen typically arrives within 7-10 business days
  • Forno typically arrives within 7-10 business days
  • Most other appliance brands we carry typically arrive within 5-15 business days - such as ILVE, Forte, Blaze, Perlick (when in stock)
  • We use Fedex, or other similar nationwide carriers
  • For appliances, we will work with FedEx or other carriers that specialize in appliances
  • We also work with regional carriers depending on your location
  • Curbside shipping is a type of shipping designed for large appliance such as ranges, refrigerators, dishwashers, etc.
  • The courier will bring the appliance to your property curb
  • They will not bring it inside your home, garage, porch, etc.

Ordering

We offer a 30-day return policy - click here for full details

  • If you are registered as a reseller in your state, place email us a copy of your reseller certificate and we will make your account sales tax exempt.
  • Please email us at sales@homeoutletdirect.com
  • If an item arrives damaged it will be repaired or replaced
  • If the damage is minor, we will work with you to resolve the situation, such as repairing the section, replacing the section damaged, etc.
  • Damages must be reported within 24 hours of delivery
  • If an item arrives visibly damaged, please refuse the delivery
  • For full details, visit our shipping policy here.

More Questions?

Based on 986 reviews
87%
(861)
8%
(81)
3%
(30)
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(12)
I love my ZLINE kitchen

I couldn’t be happier with the quality and looks of all the appliances in my kitchen. Well done ZLINE

Love our new ZLINE Kitchen!

We absolutely love our new kitchen, the Zline appliances are so beautiful, and I get so many compliments on my new stove.
It’s a dream come true!

Decent Company

I ordered a HVAC system and it arrived in a timely manner and with no apparent issues. I thought the system was defective once installed but it was the installers fault who wired it wrong. My only issue would be the fee (30% I believe) to return a defective item within the 30 day return policy. If it is defective the customer shouldn't have to pay a fee to return an item that is not operating as designed. Other than that this is a good company.

Just installed!

Just installed my appliances and everything looks beautiful! I know were going to love them :)

Great Stove and Hood!

We have had Viking, Wolf, and many others, and this stove rivals them all. A great product at a really great price and perfect for our new back kitchen. We couldn't be happier.

Well worth the wait!!

Do not hesitate on this beauty! After several back order situations It was finally delivered in 5 ⭐️fashion! We absolutely ❤️ it!!

Very happy 😃

First time buying household appliance on the net and eveything was perfect. Took a bit more time for delivery than first planned but the oven arrived Well packaged and in perfect condition. Product quality is top so far. Unit works perfectly.

Fantastic

Forno appliances are fantastic. VEry high quality for the price point. A Great addition to our home.

2nd installation of Forno package - love it

I am a builder and this is our 2nd installation with Forno appliances for the entire kitchen. Our customers love these appliances and you can't beat the price point. Will use them on our next project.

Love it!

I ordered this refrigerator in matte black, it came well packaged and with 2 handle options. Brushed brass and stainless, both were inside the unit! It keeps everything nice and cold, the led lights make for a nice touch. My only complaint is the settings buttons are right on the side of the door and you accidently touch them almost every time you open it. Other than that would 100% buy again and recommend this!

The range commands attention

This stove definitely is the center of attention, it gives my remodeled kitchen a whole new look. i get so many compliments . Thanks Z line , their autobiography line gives your kitchen a luxurious look.

Forno Induction stove purchase

I was unsure about the purchase at first, the price was so much lower then the local big box stores. Almost to good to be true. We received or stove with out any issues. We are happy with our purchase and haven't had any issues. I would recommend Home Outlet Direct and Forno.

My husband and son installed in about 4 hours including venting to outside. Replaced the microwave with this beatiful hood.

I purchased the Hauslane UC-PS18 under cabinet range hood in May 2023 and after using it for over a year I can confidently say that it's a fantastic product. The suction power of 800 CFM is truly impressive and ensures efficient ventilation in my kitchen even during heavy cooking sessions.The quality of the components is outstanding and The build quality is solid comparable to the sturdiness you'd expect from a German car and I haven't experienced any issues with durability or performance so far.One aspect that stood out to me was the excellent customer service provided by Hauslane. From detailed instructions during installation to prompt assistance with any inquiries their team has been incredibly helpful and friendly throughout.Overall I highly recommend the Hauslane UC-PS18 under cabinet range hood to anyone in need of a reliable and high-performing kitchen ventilation solution.

I bought this exhaust fan about 1 month ago. I purchased it because my girlfriend is a chef and the exhaust fan we had didn't cover the cooking surface nor did it remove steam and smoke with any efficiency. This exhaust fan outperforms with multiple fan speeds from two fans LED lights removable grease tray and grates. On top of that it is very beautiful.

We are thrilled with this hood fan. It's functional and beautiful. Great light and fan is quiet. Excellent customer service great installation instructions.

Love this design strong suction noise minimal compared to last one. Highly recommended! 5 Stars!

We replaced an over-the-range microwave with the UC-PS18 - 30 in matte white when we installed a new gas oven. We couldn't be happier. It's powerful and beautiful. The controls are nicely integrated into the unit making for a sleek design.

I bought this 2 months ago and I love it works very good and quite

We bought this and installed it 2 years ago. We LOVE this hood. Beside being aesthetically pleasing it's a workhorse! We have a Viking gas range and this exhaust hood tales care of the steam amd smoke easily. It is stronger and quieter than the other hood we have had. Good also is easy cleaning- wipe it down and removable parts go in the dish washer.

Great range. Looks great. Works great.

Beautiful stove. We love the big oven, and the range of different burner sizes makes cooking a breeze. Also used the air fry feature a number of times and it also seems to work great. One thing we are a little confused about is the air fry basket/tray that came with the stove. There is no way to hange the basket in the oven, so you basically have to just set it on the oven rack, so anything that drips off the food you are air frying drips right onto the oven rack that it's sitting on. Would have been better to have the air fryer "hang" as part of it's own rack.