Frequently Asked Questions

Learn more about Home Outlet Direct

  • Home Outlet Direct provides luxury appliances and home goods at affordable prices
  • We make appliance shopping easy and enjoyable through our knowledgeable sales reps
  • Whether you are renovating your home, or a builder looking for an appliance partner, we have the selection and expertise to help bring your dream home to life
  • We are an online only retailer!
  • We ship from warehouses all over the United States
  • We are an online only retailer. This allows us to offer free shipping and special discounts.
  • Please speak to our sales representative to hear about our latest promotions

No, we only sell brand new products.

No membership is required! We offer amazing prices to everyone

Shipping

Shipping is free on all orders!

  • We ship directly from the manufacturer's warehouse. Depending on the item you purchase delivery times will vary
  • ZLINE typically arrives within 5-8 business days
  • Thor Kitchen typically arrives within 7-10 business days
  • Forno typically arrives within 7-10 business days
  • Most other appliance brands we carry typically arrive within 5-15 business days - such as ILVE, Forte, Blaze, Perlick (when in stock)
  • We use Fedex, or other similar nationwide carriers
  • For appliances, we will work with FedEx or other carriers that specialize in appliances
  • We also work with regional carriers depending on your location
  • Curbside shipping is a type of shipping designed for large appliance such as ranges, refrigerators, dishwashers, etc.
  • The courier will bring the appliance to your property curb
  • They will not bring it inside your home, garage, porch, etc.

Ordering

We offer a 30-day return policy - click here for full details

  • If you are registered as a reseller in your state, place email us a copy of your reseller certificate and we will make your account sales tax exempt.
  • Please email us at sales@homeoutletdirect.com
  • If an item arrives damaged it will be repaired or replaced
  • If the damage is minor, we will work with you to resolve the situation, such as repairing the section, replacing the section damaged, etc.
  • Damages must be reported within 24 hours of delivery
  • If an item arrives visibly damaged, please refuse the delivery
  • For full details, visit our shipping policy here.

More Questions?

Based on 950 reviews
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My husband and son installed in about 4 hours including venting to outside. Replaced the microwave with this beatiful hood.

I purchased the Hauslane UC-PS18 under cabinet range hood in May 2023 and after using it for over a year I can confidently say that it's a fantastic product. The suction power of 800 CFM is truly impressive and ensures efficient ventilation in my kitchen even during heavy cooking sessions.The quality of the components is outstanding and The build quality is solid comparable to the sturdiness you'd expect from a German car and I haven't experienced any issues with durability or performance so far.One aspect that stood out to me was the excellent customer service provided by Hauslane. From detailed instructions during installation to prompt assistance with any inquiries their team has been incredibly helpful and friendly throughout.Overall I highly recommend the Hauslane UC-PS18 under cabinet range hood to anyone in need of a reliable and high-performing kitchen ventilation solution.

I bought this exhaust fan about 1 month ago. I purchased it because my girlfriend is a chef and the exhaust fan we had didn't cover the cooking surface nor did it remove steam and smoke with any efficiency. This exhaust fan outperforms with multiple fan speeds from two fans LED lights removable grease tray and grates. On top of that it is very beautiful.

We are thrilled with this hood fan. It's functional and beautiful. Great light and fan is quiet. Excellent customer service great installation instructions.

Love this design strong suction noise minimal compared to last one. Highly recommended! 5 Stars!

We replaced an over-the-range microwave with the UC-PS18 - 30 in matte white when we installed a new gas oven. We couldn't be happier. It's powerful and beautiful. The controls are nicely integrated into the unit making for a sleek design.

I bought this 2 months ago and I love it works very good and quite

We bought this and installed it 2 years ago. We LOVE this hood. Beside being aesthetically pleasing it's a workhorse! We have a Viking gas range and this exhaust hood tales care of the steam amd smoke easily. It is stronger and quieter than the other hood we have had. Good also is easy cleaning- wipe it down and removable parts go in the dish washer.

Great range. Looks great. Works great.

Beautiful stove. We love the big oven, and the range of different burner sizes makes cooking a breeze. Also used the air fry feature a number of times and it also seems to work great. One thing we are a little confused about is the air fry basket/tray that came with the stove. There is no way to hange the basket in the oven, so you basically have to just set it on the oven rack, so anything that drips off the food you are air frying drips right onto the oven rack that it's sitting on. Would have been better to have the air fryer "hang" as part of it's own rack.

THOR KITCEN

Review of Thor Kitchen Appliances

Thor Kitchen Stove
The Thor Kitchen stove is a standout in our home, bringing professional-grade quality and performance to our kitchen. Its robust construction and sleek design not only add a touch of elegance but also promise durability. The high-powered burners offer precise temperature control, making cooking a delight whether simmering delicate sauces or searing steaks. The oven, with its spacious interior and even heating, bakes and roasts to perfection. Overall, the Thor Kitchen stove is an excellent investment for any home chef looking for reliability and top-notch performance.

Thor Kitchen Refrigerator
Our Thor Kitchen refrigerator has been a fantastic addition, combining style and functionality effortlessly. It offers ample storage space with adjustable shelves and large bins that accommodate all our groceries with ease. The temperature controls are highly responsive, ensuring our food stays fresh for longer periods. Additionally, the refrigerator's sleek stainless steel finish matches our kitchen decor beautifully. It's both a practical and visually appealing choice for any modern kitchen.

Thor Kitchen Beverage Unit
The Thor Kitchen beverage unit has become a favorite in our household, especially during gatherings. Its compact yet spacious design allows us to store a wide variety of drinks, from sodas and juices to wines and craft beers. The adjustable temperature settings ensure that beverages are always chilled to the perfect temperature. The unit operates quietly, so it doesn't disturb the ambiance of our home. It's a must-have for anyone who loves entertaining or simply enjoys having a cold drink ready at all times.

Thor Kitchen Microwave
The Thor Kitchen microwave impresses with its powerful performance and user-friendly features. It heats and cooks food quickly and evenly, saving us valuable time in the kitchen. The preset cooking functions are a convenient touch, making it easy to prepare a variety of dishes with minimal effort. Its sleek design complements our other Thor appliances perfectly, and the interior is spacious enough to accommodate large dishes. This microwave is a reliable and stylish addition to any kitchen.

Thor Kitchen Exhaust
The Thor Kitchen exhaust fan is an essential appliance that performs admirably, keeping our kitchen air fresh and clean. It effectively removes smoke, odors, and steam, creating a comfortable cooking environment. The fan operates quietly, which is a huge plus, and the sleek design integrates seamlessly with our kitchen decor. Its powerful performance and efficient operation make it an invaluable asset for any home chef.

Thor Kitchen Dishwasher
While our overall experience with Thor Kitchen appliances has been overwhelmingly positive, the dishwasher did present a small hiccup. The dishwasher itself is excellent, with robust cleaning power and a variety of cycles that leave our dishes sparkling clean. It operates quietly and fits seamlessly into our kitchen setup.

However, the dishwasher arrived without a plug, which was a surprising oversight for a new model. We had anticipated a plug and found ourselves needing an electrician to hardwire the appliance. While this was a minor inconvenience, it did require additional effort and cost. Despite this, the dishwasher’s performance has been impeccable once installed.
Conclusion
Thor Kitchen appliances have largely exceeded our expectations, offering a combination of superior performance, stylish design, and reliability. Each appliance, from the stove to the beverage unit, enhances our kitchen experience significantly. The dishwasher, despite the initial inconvenience with the plug, performs exceptionally well. We are thoroughly pleased with our investment in Thor Kitchen products and highly recommend them to anyone looking to upgrade their kitchen with high-quality, professional-grade appliances.

Awesome

Bought the whole set except switched out hood. They are awesome

Love my fridge!!

I’m blown away on how much it will hold. The instructions for install need to be rewritten. They are unclear and wrong in places.

The Autograph Edition put Wow in my Kitchen

I am so pleased with my purchase. We had a little hiccup but it was remedied with amazing customer service from both Home Outlet and Zline!! As you can see the Black Autograph Edition 48 inch range is gorgeous!! I get nothing but compliments- highly recommend that and the microwave drawer!! I just wish they had a 42-48 inch refrigerator as the 36 is a bit smaller than I wanted but it still is beautiful and does the job.

Beautiful and Peaceful

We bought the Black Stainless Steel Zline refrigerator and I absolutely love it! I suffer with migraines and sensory issues and the darker finish is easier on my eyes and it is so quiet it isn't hurting my ears. Very happy!

I'm loving my kitchen!

I'm loving my kitchen, loving my new range!

Best customer service by Thor

We bought a Thor package for a renovation. It was 2 months before we were ready to install them due to a delay in renovation. We when unboxed the refrigerator we found a damaged door. We contacted them and within 2 hours they sent us a tracking for the replacement door. They made the process so easy and fast. We are extremely pleased with Thor and their commitment to customer service.

Mick and Kat

We’re loving our kitchen appliances takes it to a whole new level.

Absolutely beautiful

I can’t say enough about how beautiful this fridge is! So much more space than we previously had.

Nice cooktop

Our Jennair shorted out so we needed a replacement cooktop. This 6 burner gas cooktop is a great replacement for 1/5 the cost of our old one. I wish they made a similar downdraft version of this but you can’t beat this deal. It works awesome. Wife loves it.

Love it!!

Took awhile to get it but it was worth the wait. Looks fantastic and works equally well. The price was amazing for the quality of product you get.

Beauty and quality

This stove met all our expectations! The ease of putting things in and taking things out of the over are so much better than the conventional ovens! The heavy grates show the quality. I would buy this over and over again! If you are thinking about a stove that looks good and is worth the money, this is the stove for you. Going through home direct discount saved us a lot of money and they were great to work with. Delivery guys were great and on time!