Frequently Asked Questions

Learn more about Home Outlet Direct

  • Home Outlet Direct provides luxury appliances and home goods at affordable prices
  • We make appliance shopping easy and enjoyable through our knowledgeable sales reps
  • Whether you are renovating your home, or a builder looking for an appliance partner, we have the selection and expertise to help bring your dream home to life
  • We are an online only retailer!
  • We ship from warehouses all over the United States
  • We are an online only retailer. This allows us to offer free shipping and special discounts.
  • Please speak to our sales representative to hear about our latest promotions

No, we only sell brand new products.

No membership is required! We offer amazing prices to everyone


Shipping is free on all orders!

  • We ship directly from the manufacturer's warehouse. Depending on the item you purchase delivery times will vary
  • ZLINE typically arrives within 5-8 business days
  • Thor Kitchen typically arrives within 7-10 business days
  • Forno typically arrives within 7-10 business days
  • Most other appliance brands we carry typically arrive within 5-15 business days - such as ILVE, Forte, Blaze, Perlick (when in stock)
  • We use Fedex, or other similar nationwide carriers
  • For appliances, we will work with FedEx or other carriers that specialize in appliances
  • We also work with regional carriers depending on your location
  • Curbside shipping is a type of shipping designed for large appliance such as ranges, refrigerators, dishwashers, etc.
  • The courier will bring the appliance to your property curb
  • They will not bring it inside your home, garage, porch, etc.


We offer a 30-day return policy - click here for full details

  • If you are registered as a reseller in your state, place email us a copy of your reseller certificate and we will make your account sales tax exempt.
  • Please email us at
  • If an item arrives damaged it will be repaired or replaced
  • If the damage is minor, we will work with you to resolve the situation, such as repairing the section, replacing the section damaged, etc.
  • Damages must be reported within 24 hours of delivery
  • If an item arrives visibly damaged, please refuse the delivery
  • For full details, visit our shipping policy here.

More Questions?

Based on 812 reviews
Capriasca oven does not hold or maintain proper temperature

We just purchased this stove, the burners work fine, but the oven does not work right at all. Using an oven thermometer, it is 50 degrees lower than the setting on the dial. We have been going back and forth with Home Outlet Direct for a week and have had no response in getting the problem corrected.

Great quality and price

Really impressed by the quality at this price point. Very happy with my purchase. Buying was a smooth process, I spoke with a very friendly rep at Home outlet direct who answered all my questions. The appliances arrived soon after. I recommend Forno ranges/appliances and purchasing from Home Outlet Direct.

Pretty Easy Install and Works Great!

Installed my own central HP system. It was a bit of work but nothing beyond a person with basic mechanical and electrical skills. It took me a while because I had to remove the existing electric forced air furnace from a pretty tight place. Some custom sheet metal work and a bit of custom electrical too. Worked perfectly when powered up and I actually like the thermostat provided, although I wish it was clearer how to set up a temperature set-back schedule. Pre-charged refrigerant piping was something new and I liked that too. The best thing is that my electric utility forked out $4,000 and that paid for the unit!


We purchased this range four our new build. The range was packaged securely in a crate and arrived undamaged. It is stunning! We purchased the stainless steel-the handles look almost white in the pictures online but are indeed stainless. We had excellent customer service from Home Direct Outlet, as our original purchase was the LP model and it was not available. Their customer service rep contacted us right away and offered to ship the natural gas model with the LP conversion kit included for free. Their customer service rep was highly responsive via email. The range will be installed later this year and will update the review once the range is in service.

Zline hood insert

So for I am very happy with my 40 inch insert. After researching for one I chose the Zline. It seems to be a work horse in the kitchen. It can be a little loud but don’t mind as long as it does the job. I’m very pleased!

Excellent stove

I was a little concerned ordering a big appliance online, however it was a positive experience. The delivery process was excellent and received it a couple weeks after ordering. I am happy with the way the range looks and its functionality.


This stove is so beautiful! I love it. Every day I learn a little more about how to use it. The only thing that is disappointing, is the oven is much smaller than my other 30" stove. I cannot use most of my cookie sheets. The stove is worth every penny!
Karen F

Beautiful functional range hood

This hood is stunning. I had the kitchen remodeled for my husband (the cook). I decorated with copper and this hood just completes the decor. It works well and we love it.


Absolutely in love with my Delonghi magnifica. Has already saved me so much by making amazing espressos at home. Don't need to spend a fortune at Starbucks anymore haha. Ordered from Home outlet direct and it shipped and arrived fast. I recommend to all my friends who come and visit. This model is definitely the best bang for your buck

Very happy with stove

Arrived quickly and in great shape. It takes a few sessions to get the smell out. Had a problem with a foot (my fault) USA based office sent replacement right away. Still testing all the functions but so far it works and temperatures are exact

Installed and working great

Installed with ceiling cassettes... Quiet and keeping us cool so far !

I love my new Thor propane range! It’s exactly what I was looking for!


Love the look and works great in my brand new kitchen. Autograph edition gold finish really makes the range stand out


Amazing 48" range, works great and looks better. HOD helped me pick out a package and couldn't be happier

Love it!

Makes amazing coffee. My husband and I use it every morning. Also great when you have guests over to serve espressos after dinner.

Love my De'Longhi!

We use this every morning before work to make our own lattes and cappuccinos before work. Tastes way better than what you buy at starbucks, and it is actually foamed properly (unlike how most coffee shops do it). And its saved us money in the long run. Shipped and arrived fast, Home Outlet Direct was great.


I ordered all my appliances from here and they are fantastic! I got my package at an amazing price

Very high end

I couldn't find what I was looking for in the big Box stores and they have great reviews on their website and honestly I was very happy the Thor appliances are very high end. The packages they have are a great deal. The one issue with the stove which was not their fault it was Thor's fault but they arranged it to be taken care of for me so I was very happy with the customer service I never thought that I would buy appliances online but I love my thorough appliances and I had a great experience with HOD

Beautiful Range

This company is great. Got my ILVE 40” Nostalgia stove from them and love it

Great Stove-Good Price

Very nice Stove. We've had no problems since getting it (1.5 months ago). Cooking has become fun again for my wife.
Delivery was on time and without any damage.
I definitely recommend buying this stove.