FAQS

Questions, answered

Everything customers ask us most: who we are, how shipping works, returns, tax exemption and what to do if something arrives damaged. Not here? Live chat is in the corner of every page, or call 800-495-0144.

Questions, answered
4.8
Average customer rating
60,000+
Orders delivered nationwide
Free
Shipping on every order
50+
Brands we are an authorized dealer for

ABOUT US

About Home Outlet Direct

About Home Outlet Direct
  • Home Outlet Direct provides luxury appliances and home goods at affordable prices
  • We make appliance shopping easy and enjoyable through our knowledgeable sales reps
  • Whether you are renovating your home, or a builder looking for an appliance partner, we have the selection and expertise to help bring your dream home to life
Are you an authorized dealer?
Where can I see reviews for Home Outlet Direct?
Do you offer builder discounts?

Yes! Plese follow this link to apply for your builder discount

Where are you located?
  • We are an online only retailer!
  • We ship from warehouses all over the United States
Do you have a showroom?
  • We are an online only retailer. This allows us to offer free shipping and special discounts.
  • Please speak to our sales representative to hear about our latest promotions
Are the items used or damaged?

No, we only sell brand new products.

Do I have to be a member to order?

No membership is required! We offer amazing prices to everyone

SHIPPING & DELIVERY

Shipping and delivery

How much does shipping cost?

Shipping is free on all orders!

How long will it take to get my order?
  • We ship directly from the manufacturer's warehouse. Depending on the item you purchase delivery times will vary
  • ZLINE typically arrives within 5-8 business days
  • Thor Kitchen typically arrives within 7-10 business days
  • Forno typically arrives within 7-10 business days
  • Most other appliance brands we carry typically arrive within 5-15 business days - such as ILVE, Forte, Blaze, Perlick (when in stock)
What shipping carriers do you use?
  • We use Fedex, or other similar nationwide carriers
  • For appliances, we will work with FedEx or other carriers that specialize in appliances
  • We also work with regional carriers depending on your location
What is curbside shipping?
  • Curbside shipping is a type of shipping designed for large appliance such as ranges, refrigerators, dishwashers, etc.
  • The courier will bring the appliance to your property curb
  • They will not bring it inside your home, garage, porch, etc.

ORDERING, RETURNS & TAX

Ordering, returns and sales tax

What is your return policy?

We offer a 30-day return policy - click here for full details

What if I am sales tax exempt?
  • If you are registered as a reseller in your state, place email us a copy of your reseller certificate and we will make your account sales tax exempt.
  • Please email us at sales@homeoutletdirect.com
What if my item arrives damaged?
  • If an item arrives damaged it will be repaired or replaced
  • If the damage is minor, we will work with you to resolve the situation, such as repairing the section, replacing the section damaged, etc.
  • Damages must be reported within 24 hours of delivery
  • If an item arrives visibly damaged, please refuse the delivery
  • For full details, visit our shipping policy here.

STILL STUCK?

More questions

Ask us here