Home Outlet Direct believes you will be thrilled with the products you purchase from us and stand by all of our products. However, sometimes you may need to return a product. Please review the following terms relating to refunds and returns:

To initiate a return, please email info@homeoutletdirect.com


  • If you would like to return your purchase, you may return an item for a refund of the merchandise total within 30 days of delivery. 
  • All returns are subject to a restocking fee. These fees are dependent on the brand you purchase:
    • ZLINE: 15% Restocking Fee
    • Thor Kitchen: 15% Restocking Fee
    • NXR: 15% Restocking Fee
    • Forno: 30% Restocking Fee
    • ILVE: 30% Restocking Fee
    • Forte: 30% Restocking Fee
    • Kucht: 30% Restocking Fee
    • Verona: 30% Restocking Fee
    • Blaze: 30% Restocking Fee
    • Capital: 30% Restocking Fee
    • Forza: 30% Restocking Fee
    • Forza: 30% Restocking Fee
    • Loloi: 30% Restocking Fee
    • Fire Magic: 30% Restocking Fee
    • American Outdoor Grill: 30: Restocking Fee
    • Summerset: 30% Restocking Feee
    • All other brands/products: 30% Restocking Fee

  • Shipping: We will cover the shipping cost of returning the product.
  • All product(s) must be returned in their original condition, never been installed, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals, and all accessories. Refunds will be issued after the warehouse receives, inspects and processes your return. 
  • Refusing Shipment: If you refuse a delivery it will automatically be sent back to the warehouse and treated as a return. The same restocking fees mentioned above will apply.
    • Refusing a shipment due damage will not be treated as a return. We will send a replacement unit at no cost to you.
  • Refunds are processed once our warehouse inspects and restocks the product. This process can take up to 5-10 business days from date of receiving the product(s).
    • Refunds will be credited to the original payment method and can take up to 3-5 business days to reflect on your statement. Return re-stocking fees are not refundable.
    • All returns are subject to inspection and additional fees if returned unusable or damaged due to improper packing, installation, and/or modification in any way.

  • Cancellations: All orders are processed immediately, if you decide to cancel your order, a 15-30% restocking fee will apply. The restocking fee is dependent on the product and brand. Because we have to re-stock and process your product, cancelled orders may take up to 1-2 weeks to process.

  • ZLINE accessories are non-returnable, including:
    • Brass Burners
    • Chimney extensions
    • Chimney short kits
    • Crown moldings
    • Filters
    • Trim Kits
    • T95 & T85 Motors
    • Please contact one of our specialists if you have questions about ZLINE accessories


Damaged Packages

  • If your item arrived damaged - we are happy to arrange for a prompt replacement. Please email us with your order number and photos of the damage at info@homeoutletdirect.com within 48 hours of receiving your order.
  • Damaged appliances can only be exchanged or repaired if they are not installed. Once an appliance is installed, we cannot replace or repair due to damages
  • Prior to shipping, all products are individually inspected to verify that they leave our facility in brand-new condition. We re-package all of our products well so they arrive on your doorstep undamaged.
  • When you sign for the delivery, even if the package appears only slightly damaged, please write "Package Damaged." If the package looks significantly damaged, you may refuse delivery.  In this case, please notify us so that we can expect the return shipment. Once the package returns to us we will send you a new one right away.

  • If you have already accepted the package and notice missing or damaged parts, please contact us right away and we will ship you replacement parts free of charge.  This must be done within 48 hours of receiving your items



  • Due to complexities with processing returned products, we cannot exchange items.
  • If you are within 30-days from receiving you products, we can process your item as a return and you may order the product you prefer.
  • The same return policy listed above will apply.


  • Any product(s) that have been modified
  • Any product(s) that are not in a resalable condition
  • Any product(s) not that is not accompanied by an order number
  • Any product(s) that is not in the original box with sufficient packaging materials
  • Please note that ZLINE range hood extension kits, short kits, crown moldings, brass burners, and filters are non-returnable. Please contact one of our specialists if you have questions about short kits or extensions.


All returns must have return authorization from Home Outlet Direct prior to shipment. Shipping charges, customs duties, brokerage fees, and local taxes, are not refundable. Special-order items or altered items cannot be returned.


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