We purchased a Forno package for over 7000. The dishwasher will not stay closed. I have now been working for months to have repaired with HOD and Forno. There is rarely a timely reply. Forno does not have any humans working for them. 100% AI. With that, customer service is pitiful. I received a box of parts with no installation scheduled for a technician. I am assuming with the warranty and $500 extended warranty, I am expected to install/repair. I have escalated my concerns. The reviews on this site and Forno are horrible. Wish I would have checked prior to purchasing. We are proctoring this review. It has been removed. Removal of honest customer reviews is not only unprofessional, it is unethical. If you check tomorrow this review will be deleted.
Great product
This range looks gorgeous in our kitchen and really elevates our space. The stove works great and the gas heat heats up very quickly. The oven heat is evenly distributed and cooks food as it should. I really like the small side warmer/oven, it’s fantastic! This entire ranges is stunning and would compare it to the Wolfe ranges. I would highly recommend!
So far we love it! We have been using it for a month now and it has been working great!
My new Zline range looks like a piece of art in ny kitchen. It works beautifully and everyone I bring into my home loves it. It brings me such joy and happiness to own this beautiful appliance!
we bought this hood to replace one from some 20 years ago. It looks beautiful. It operates really nicely; it is not easy to install because the screws in the back of the unit are literally up against the backsplash and I don’t think they accounted for that. The finishing plate that goes over The unit also has very small screws and my husband‘s hands are not dainty. Overall, it’s a beautiful unit and I would seriously recommend two people to install it.
Using Home Outlet Direct has been great. The app to notify of shipping date and when it would arrive, lagged in updating but when I called Home Outlet I was immediately given the information so I could plan for the delivery. As far as the Thor stove goes it cooks nice and bakes nice, I just need to adjust my temp and time with goods as I was used to my 40 year stove and cooking on it. I do question the loudness of the fan running when the oven on, which I’ve been trying to research but not finding anyone with same complaint, maybe this is the way the stove is but very noisy compared with my ancient stove!
I needed to replace another unit that a previous contractor didn't do any part of that installation correctly, and the condensation line was leaking inside the house, running down the wall since that installation!! The indoor coil was 1-1/2" out of level, the line set wasn't wrapped, the electrical was tapped into the same circuit as the garage light and outlets...it was a mess.
It took me more time to demo the old unit out than to install the one I bought from you.
Thank you.
We love the range and it looks and operates beautifully!
I couldn't be happier with my ZLINE Autograph Edition 48-Inch Paramount Dual Fuel Range. From the moment it was installed, it completely transformed my kitchen. The polished accents give it a beautiful, high-end look, and everyone who visits compliments it.
Performance-wise, this range has exceeded my expectations. The gas burners heat up quickly and give me excellent control whether I'm simmering sauces or cooking at high heat. The electric convection ovens bake evenly, and having two ovens has made meal prep and holiday cooking so much easier.
The build quality is outstanding. Everything feels sturdy and well-made, from the heavy cast iron grates to the smooth-turning knobs. It definitely feels like a professional-grade appliance designed to last.
While it's a significant investment, I truly believe it's worth every penny. If you're looking for a range that combines exceptional performance with luxury styling, I highly recommend the ZLINE Autograph Edition. It has made cooking more enjoyable and has become my favorite appliance in the house.
Very pleased with the price, delivery, ease of installation, and above all during this heatwave it is working excellently.
We are OBSSESSED with the gas range we bought. It’s beautiful and gives our newly renovated kitchen the look we were searching for. It’s also amazing and super simple to cook on!
Love this combo microwave & oven wall mount. The accessories are awesome. The insides are beautiful. The panel is great. I love my smart purchase. I recommend this product to all.
Im in love with my Forno range. Having six beautiful burners with high down to simmer is amazing. I love the cool red lights on knobs. Opening an oven without the door being in the way is another level! The brass burners and heavy duty grate look amazing. It came with an interchangeable skillet and wok ring along with air fry racks and rotisserie. I’ll need to watch more cooking videos.
When I couldnt find the oven I wanted anywhere eles outlet direct came through!
We just moved into our new home, this Thor GR line is awesome, we got the black with brushed gold accents. So far so good. Looking to many years with the whole kitchen setup we got
Looks good. Much better than the bulky microwave that was there. I'm old school so love the simple clean buttons. It is fairly quiet. It's moving allot of air so it's impossible to make it super quiet. The 3 speeds are actually different, not the case with some cheap fans. The installation instructions and paper template for putting the holes in the right places were the best I've ever seen. I haven't had to clean the grills yet but the removable stainless steel grills are good quality so it should be easy. Very happy with it. Glad I bit the bullet and paid for a premium product.
It looks exactly as shown in the image. We were looking for a wide duct, minimum 16 inches and this fit perfect. I got the crown that makes it looks so luxury. It was quite reasonable on Homedirect compared to stores and all the other websites. The shipping was quick and well packaged!
I’m in love with it
Very pleased with customer service from start to finish. One item was out of stock but once available it was shipped out right away. Third party delivery was smooth and all associates that delivered items were very professional. Purchased six items and have been using the. I am very impressed with quality.
My Guys are still trying to put this on the wall with exhaust going into the wall exhaust flute
I love this range, great & works well and plenty of room for pots and pans!
I was a bit hesitant at first about purchasing from this brand, but I’m so glad I did. I absolutely fell in love with the product, it exceeded my expectations in both design and quality. In fact, I was so impressed that I went on to order a matching fridge, stove, and dishwasher.
The quality is outstanding, and the delivery was smooth and right on time. I highly recommend this product to anyone looking to upgrade their kitchen with something stylish, affordable and reliable.
Mis à part le service de livraison que je trouve trop lent, mais dans l’ensemble je suis contente de mon achat. Bien que je pense que j’aurais du prendre un plus grand mais, ça donne qd même un aspect de luxe à ma cuisine.
We love all of our Forno appliances! They are beautiful and quality items. Just recently installed the drawer microwave. We also purchased the 48 inch gas stove, a double oven, dishwasher and refrigerator! Thank you Forno!
