WARRANTY & PROTECTION PLANS
Protection plans for coverage past the manufacturer’s warranty
Every product we sell is brand new and carries the manufacturer’s warranty. A CPS Protection Plan picks up where that ends: full parts and labor, service at your home, and a replacement if your product cannot be repaired. Add it at checkout, or, on products with a full parts-and-labor factory warranty, any time up to 90 days before that warranty expires.
WHAT A CPS PLAN GIVES YOU
Full parts and labor
Protection against defects in materials and workmanship, plus issues caused by dust, heat, humidity or power surges, with parts and labor covered.
In-home service
A technician comes to you: in-home for appliances, on-site for mini splits and HVAC. No hauling a range or a condenser anywhere.
Replacement if it cannot be repaired
If your product cannot be fixed, the plan replaces it.
No service fees, transferable
Zero service fees on claims, and the plan transfers to a new owner if you sell the product: call CPS at (800) 905-0443 ($25 transfer fee).
HOW IT WORKS
Three steps to covered

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Add the plan at checkout
Pick the CPS Protection Plan offered with your appliance or mini split. Bought already? You can still add one within the window.
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Coverage takes over
With a full factory warranty, CPS protection starts the day it expires. With parts-only coverage, CPS coverage begins on the 31st day after purchase.
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File a claim online
Something wrong? Start a claim at CPS Claims or call (800) 905-0443. No service fee.
Full parts-and-labor factory warranty: add the plan up to 90 days before it expires; CPS takes over the day it ends. Parts-only factory warranty: add the plan at the time of purchase; CPS coverage starts on the 31st day.
APPLIANCE PLANS
Protection plans for major appliances
What is the process for filing a claim?
Filing a claim is simple. Just visit CPS Claims to begin the process.
What are the benefits of adding a Protection Plan to my purchase?
A Protection Plan provides extended coverage that goes further than the typical manufacturer’s warranty. Since standard warranties can be limited, this plan ensures continued protection for parts, labor, and in-home service after the original coverage expires. And if your item can’t be repaired, it will be replaced—offering you lasting confidence and peace of mind.
Does the Protection Plan involve any service fees?
There are no service fees when you have a CPS Protection Plan.
What is the start date of my Protection Plan
Full parts and labor coverage:CPS protection kicks in once the manufacturer’s warranty expires.
Parts-only coverage:CPS coverage starts on the 31st day after purchase.
Kitchen appliances:Enjoy up to 8 years of total coverage—for example, a 3-year manufacturer warranty combined with a 5-year CPS plan.
At what point should I purchase the Protection Plan?
If your product comes with a full parts and labor warranty, you have up to 90 days before that warranty expires to add a CPS Protection Plan. For items without full parts and labor coverage, the Protection Plan must be added at the time of purchase.
How does the Protection Plan provide coverage?
We’ve joined forces with Consumer Priority Service (CPS) to give you added peace of mind with our Protection Plan. Just select the CPS Protection Plan right at checkout on any product page. CPS takes care of you with full coverage on parts and labor, in-home repairs, and a simple, stress-free claims process.
Will my Protection Plan remain active after a repair?
Yes! Your Protection Plan remains active for the entire duration of your contract. The only exception is if your appliance is replaced, then the plan concludes at that point.
Is my Protection Plan transferable if I sell the product?
Your Protection Plan is transferable to the new owner, so coverage keeps going. Just contact CPS at (800) 905-0443 and pay a $25 transfer fee to complete the process.
What does the Protection Plan exclude?
Not included in coverage: cosmetic or intentional damage, unstacking labor, and regular maintenance or cleaning.
Which repairs and services are covered under the CPS Protection Plan?
The CPS Protection Plan offers more than simple repair coverage. You’ll receive:
- Protection against defects in materials and workmanship
- Coverage for issues caused by dust, heat, humidity, or power surges
- Convenient in-home service
- Helpful credits for everyday situations: $50 Laundry Credit, $250 Food Loss Credit, and $75 Delivery & Haul Away Credit
- An additional $75 toward removal and reinstallation if your product needs replacement
MINI SPLIT & HVAC PLANS
Protection plans for mini splits and HVAC
Should I Consider a Protection Plan?
When you invest in a new product, you expect it to last for years, but most manufacturer warranties are short and designed to keep costs competitive. Unfortunately, many issues arise after that coverage ends. With a Protection Plan, you won’t have to worry about who to call for service, whether the repair is reliable, or how to transport a large product for servicing.
As an Authorized Consumer Priority Service (CPS) dealer, we offer best-in-class protection that extends your coverage for up to 6 years from the date of purchase. CPS warranties provide comprehensive, hassle-free parts and labor coverage, ensuring long-term peace of mind.
Is there a deadline for purchasing a Protection Plan?
Products with a full parts and labor warranty: You have until 90 days before the manufacturer’s warranty expires to purchase an extended warranty.
Products without a full parts and labor warranty: The extended warranty must be purchased at the time of sale.
Will my Protection Plan remain active after a repair?
Your Protection Plan continues all the way through your contract period. The only time it ends early is if your appliance is replaced.
What does the Protection Plan exclude?
This warranty does not cover damage of any kind, labor costs for removal or reinstallation, labor for unstacking units, or routine maintenance.
Can the warranty be passed on if I sell the product?
Yes, the warranty is transferable. Simply contact CPS at (800) 905-0443, and a customer service representative will assist you with the transfer. A $25 transfer fee applies.
Do I have to pay a service fee?
There are no service fees with this warranty.
What’s covered when I choose this plan?
Your CPS plan offers protection that goes well beyond the standard manufacturer’s warranty, giving you greater confidence in your purchase. It covers defects in materials or workmanship, damage caused by dust, heat, or internal humidity, power surge issues, and even includes convenient on-site service when needed.
When does my protection become active?
When your product comes with a full parts and labor warranty, your CPS protection automatically takes over once that coverage expires.
If the manufacturer’s warranty is limited to parts only, your CPS plan activates on the 31st day after purchase.
For HVAC systems, the manufacturer’s warranty and CPS plan together can provide up to five years of continuous coverage.
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