Shipping Policy:

  • We offer FREE shipping on all orders delivered by FedEx Ground, FedEx Freight, or other comparable couriers.
  • Full insurance is included in all shipments.
  • Large appliances, such as ranges, dishwashers, refrigerators, etc., are curbside shippingThis means the carrier will drop it off on your property but will not deliver inside your home, porch, garage, kitchen, etc.
  • Smaller products and small appliances are shipped via FedEx Ground or similar courier. They will be dropped off at your home and no signature is required.
  • Change Shipping Address: Once an order is staged for shipping, or shipped, the address cannot be changed. In some cases we are able to change the shipping address, a fee will apply to cover the fee that is charged to Home Outlet Direct. This fee is determined by the courier, and out of our control. The average fee can range from $150-500+ depending on the courier.  

Appliance Shipments via Freight Shipments / LTL 

  • Large appliances are shipped via Freight / LTL (Less-than-truckload).
    • Large appliances includes, but not limited to ranges, refrigerators, dishwashers, grills, etc. 
  • The carrier will call to schedule a delivery appointment.  A person, 18-years or older, must be available at the time of delivery to sign and accept the shipment.
  • Additional charges may apply for reschedule deliveries, or if the shipment is refused without a valid reason. These rates are determined by the courier company and are out of our control.
  • Delivery Window: The courier will offer options to deliver your freight shipment.
    • If you are unable to accept delivery, the courier will return to sender, or begin charging a storage fee
    • If returned to sender, it will be treated as a return and a restocking fee will apply, as per our return policy.
    • If the customer requests a delivery date past the offered window, the courier will charge storage fees. Storage fees are to be paid by the customer. The average fee can range from $25-100/day depending on the courier and location. 
  • Any additional charges by the courier will be paid by the customer. These can occur when customers request to delay deliver, or asking for extra services from the courier. These are charged by the courier and out of our control. 
  • Refused Shipments: Shipments that are refused will be sent back to the warehouse and automatically treated as a return. A restocking fee will apply, as per our return policy found here.

 

Ground Shipments (Smaller Appliances and Smaller Items)

  • Smaller appliances and products will be shipped via FedEx ground or similar courier. 
  • Smaller appliances include, but not limited to, Microwaves, Range Hoods, etc. 
  • A signature will not be required and the courier will leave it on your property, typically at or near your front door 

 

Tracking Numbers 

  • Tracking number(s) are provided via email within 1-2 business days* after the date of the order is placed, or after the warehouse processing date.
  • Items shipped via FedEx Ground, or similar courier, may take up to 2-4 business days after processing date.
  • Items shipped via FedEx Freight, or similar freight carriers, may take 3-5 business days after processing date

 

Shipping Areas:

  • Free shipping applies to the 48 continental/contiguous United States.
  • We do not ship to PO Boxes.
  • We do not ship to Alaska, Hawaii, Puerto Rico, Guam, Northern Marina Islands, United States Virgin Islands, any outlining mainland USA islands.
  • Canada: Looking to ship to Canada? Please visit our Canadian website here.

 

 

Damaged Packages

  • Before signing for the shipment and releasing the driver, please carefully inspect the shipment for any visible damage.
  • Open the boxes and inspect the products (Countertops, chimney pieces, etc.) for damages or missing parts.
  • If damages are found, please take photos of the damage. Reject the shipment and ask the driver to take it back, or note the damages on the Delivery Bill before signing for the shipment.
  • Immediately email the photos to info@homeoutletdirect.com for further instructions. 

 

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*These are estimated time intervals and are dependent on Ship To location.

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