30-Day Return Policy: Return requests must be submitted within 30 days of your delivery date. We cannot process returns after this period.
Return Requirements: Products must be unused, uninstalled, and in their original packaging (including box and pallet) to qualify.
Restocking Fee: A restocking fee may apply and varies by brand. Please see our Return Policy Page for full details.
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I ordered a HVAC system and it arrived in a timely manner and with no apparent issues. I thought the system was defective once installed but it was the installers fault who wired it wrong. My only issue would be the fee (30% I believe) to return a defective item within the 30 day return policy. If it is defective the customer shouldn't have to pay a fee to return an item that is not operating as designed. Other than that this is a good company.
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Peter K. (Phoenix, AZ)
Pretty Easy Install and Works Great!
Installed my own central HP system. It was a bit of work but nothing beyond a person with basic mechanical and electrical skills. It took me a while because I had to remove the existing electric forced air furnace from a pretty tight place. Some custom sheet metal work and a bit of custom electrical too. Worked perfectly when powered up and I actually like the thermostat provided, although I wish it was clearer how to set up a temperature set-back schedule. Pre-charged refrigerant piping was something new and I liked that too. The best thing is that my electric utility forked out $4,000 and that paid for the unit!
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Wes D. (Chicago, IL)
Installed and working great
Installed with ceiling cassettes... Quiet and keeping us cool so far !
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Robert W. (Golden Valley, AZ)
Incredibly happy
Since I have never installed a unit like this, I was amazed at how easy it was, the most difficult part was, cutting the hole in the wall. My wife and I are also incredibly amazed at how quiet this system is.
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Chris S. (Denver, CO)
Good product great customer service
Very good customer service will be buying from them again