MRCOOL DIY 5th Gen Mini Split - 2-Zone 27,000 BTU Ductless Air Conditioner and Heat Pump Condenser with 12K + 9K Wall Mount Air Handlers

I needed to replace another unit that a previous contractor didn't do any part of that installation correctly, and the condensation line was leaking inside the house, running down the wall since that installation!! The indoor coil was 1-1/2" out of level, the line set wasn't wrapped, the electrical was tapped into the same circuit as the garage light and outlets...it was a mess.

It took me more time to demo the old unit out than to install the one I bought from you.

Thank you.

Very pleased with the price, delivery, ease of installation, and above all during this heatwave it is working excellently.

I ordered a 2 zone unit for the bedrooms in our home. It took a few months to arrive (manufacturer issue, nothing to do with HOD, and we were contacted on more than one occasion with an order update which was much appreciated!), but when it did arrive was very easy to install. Both the heat and AC function work perfectly, and our family is very happy!

I ordered a HVAC system and it arrived in a timely manner and with no apparent issues. I thought the system was defective once installed but it was the installers fault who wired it wrong. My only issue would be the fee (30% I believe) to return a defective item within the 30 day return policy. If it is defective the customer shouldn't have to pay a fee to return an item that is not operating as designed. Other than that this is a good company.

Installed my own central HP system. It was a bit of work but nothing beyond a person with basic mechanical and electrical skills. It took me a while because I had to remove the existing electric forced air furnace from a pretty tight place. Some custom sheet metal work and a bit of custom electrical too. Worked perfectly when powered up and I actually like the thermostat provided, although I wish it was clearer how to set up a temperature set-back schedule. Pre-charged refrigerant piping was something new and I liked that too. The best thing is that my electric utility forked out $4,000 and that paid for the unit!

Installed with ceiling cassettes... Quiet and keeping us cool so far !

I install the units without any helping hand. Units are working as they should. I was expecting for the hot air to be hotter than it feels. It might just be me. Otherwise, I am happy with the purchase.

Time for item to ship could be faster. Pricing was okay. Product was as advertised and arrived in good condition.

So, I bought this to replace my old broken HVAC in my house as I was tired of using window units for the last 7 plus years. This unit was perfect and was very easy to install. I already knew the cooling performance was excellent as I had already installed this exact same one on my mother's house last year. If I could give more stars I would.

Arrived quickly in perfect condition and was surprisingly easy to install. I had no idea how inefficient our old unit was until I installed this Mr. Cool unit. With ambient temps above 20F we're getting 30F splits between intake and registers. Super impressed with this affordable heat pump.

Sure! Here’s a **funny, pun-filled review** you could post online about a **Mr. Cool mini split** — you can tweak it depending on whether you want it to sound like a casual customer or a witty product review.

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😎 “Mr. Cool? More Like Mr. Ice-olation Station!”

Check this guy out. Mr. Cool. He doesn’t talk back, he keeps his chill no matter how heated things get, and best of all, he "splits" his time evenly between cooling and heating. Talk about a balanced relationship! Installation was a breeze (literally). I expected drama, sweat, and a few choice but once he moved in, the temperature dropped faster than my motivation to leave the house.
Now my living room is so cool, penguins are sending me roommate requests. My electric bill? It’s giving "light chill, not frostbite."
Whether it’s summer meltdown season or winter’s silent treatment, Mr. Cool always knows how to vent properly. I’ve never had such a fan-tastic relationship before. So yeah, call me biased, but this unit really "blew me away".

Since I have never installed a unit like this, I was amazed at how easy it was, the most difficult part was, cutting the hole in the wall. My wife and I are also incredibly amazed at how quiet this system is.

Very good customer service will be buying from them again

Was easy to install. Directions were easy to follow and unit is working great

I would buy elsewhere. Unit works pretty well. We get phone calls every couple weeks trying to sell us a warranty. This website sold our information to them. They made a few dollars, and we pay for it every 2 weeks getting call after call trying to sell a warranty.

In the last few years I have installed four 12000 btu Mr Cool units and one of the 27000 btu units with two 12000 btu air handlers. I am happy with the performance of all of them, but if I had it to do over again, I would install two of the 12000 btu units instead of the 27000 btu unit. The price would be approximately the same, but the smaller units are much easier to deal with. The fact that the 12000 btu units require only 120 v power means that you can often make use of existing wiring rather than run a new line. The 27000 unit is quite heavy. It is much more difficult to move around . I didn't realize that fluid is pumped to both units even if only one of them is turned on. This results in confusing readings on the app and it probably results in reduced efficiency. I many cases using two smaller units rather than a large one would allow use of shorter lines. I appreciate that fact that HOD makes it easy to order units with appropriate line lengths rather than being forced to use standard sizes that may be longer than necessary.

Instead of waiting for my 18-year-old heat pump to stop operating in the middle of summer here in Florida, I decided to get the McCool 4 ton Versa before my old system got me. So, my Mr Cool arrived a few days after I ordered it and kept it in the garage until the weather cooled off since the Versa air handler was to be installed in the garage attic. However in the meantime, I ran the pressurized line set, purchased a few additional tools needed for the installation and hit the ground running when we got our first cool days. I took the old system offline by capturing the r22 freon in the old heat pump condenser, cut the lines and first installed with a little help, the Mr Cool outside condenser, the only thing that really required help. The attic air handler required me to pull the fan and the coil that lightened up the unit considerably, also allowing me to navigate it into the attic where I reinstalled both the fan and coil. Since the infrastructure was there from the old unit, it just required me to look up the existing AC and thermostat, mate the ductwork to the air handler and hook up the line set. I just followed the instructions and it all went very smoothly.

Finally, I hit the thermostat on switch and within a few minutes, had heat just in time for a 40° evening. Woke up to a cozy warm house for a change. Am very satisfied with my ducted Versa system and just in time because pulling apart the old system, it was very clear it wasn't going to make it another year or a week and feel great for saving thousands of dollars that I would have spent for a lesser system than this high-tech heat pump inverter system from MrCool.

Overall Great Unit and working with HOD was simple. Unit arrived on time and in good shape.

Install was as stated and works good but struggles at heating house when temperatures are below freezing. I am concerned what will happen once we get to 20 and lower. Over all I like the product but they should be more honest about heating at low temperatures.

Received my 4 Ton VersaPro as it was stated, no bends or scratches and the trucking company placed it in my garage. It will be replacing my existing 3.5 ton Rheem heat pump so all the infrastructure already exists like the duct work, electric but will be replacing the existing line set with the pre-charged lineset so an HVAC tech won't be required assuming all goes as planned. Myself and a friend plan to install towards the end of October, waiting for cooler days here in Florida since it's an attic air handler install. Should have it completed in one or two days since I have done some of the preliminaries. Will update

Fast delivery and great customer service . Would purchase from company again

Not great installation instructions, but great product

I recently removed my old gas furnace and replaced it with the MRCOOL Hyper Heat - Central Heat Pump & Gas Furnace Split System - 24K BTU, 96% AFUE - 17.5" Cabinet - Multi-Position. This system was very straight forward and simple to install. I live in Colorado and have been enjoying the cool all summer. I tested the heat function but have not had a cold season yet, with my new system. I'm sure it will heat as good as it cools.