I went online to buy a new tool set for my BBQ. I like nice things and I only look at quality venders. I found a very nice set of BBQ tools Fire Magic 5-Piece BBQ Tool Set (3575B) on the Home Outlet Direct website. When I went to check out, it showed the price of $9.00 for this $99.00 item. There was no tax or shipping charge either. I could not believe it, but I purchased the item.
That purchase was a few months ago. I checked on my order a few times to find out if it was still backordered. My last call was literally yesterday. I was told there was an issue with my order and there was one more item in their warehouse. That was yesterday, today the item was delivered. It was clear that the $9.00 price was a computer glitch. Yet in my conversation yesterday, the guest services representative said they would honor the price. I never asked, they brought that up.
That my friends is a quality company. I am writing this review to say, thank you for being willing to follow-through even when you knew it was a computer issue. I was expecting a note saying there was an error and my $9.00 was being refunded. From a consumer standpoint, this has made me have a high level of trust in you, your reputation and product quality.
In today’s market, even though there was a delay and order issues. What Home Outlet Direct did shows class and professionalism. I recommend them for any product they sell or represent. I will be purchasing from them in the future. Thank you for being a company that shows the best intentions for their guest.
Respectfully,
Gary T.
