We purchased this range four our new build. The range was packaged securely in a crate and arrived undamaged. It is stunning! We purchased the stainless steel-the handles look almost white in the pictures online but are indeed stainless. We had excellent customer service from Home Direct Outlet, as our original purchase was the LP model and it was not available. Their customer service rep contacted us right away and offered to ship the natural gas model with the LP conversion kit included for free. Their customer service rep was highly responsive via email. The range will be installed later this year and will update the review once the range is in service.