Bought this last year and just getting around to a review. This is the 2nd purchase we have made from Zline. We are very happy with the stove top of this unit. The dual fuel oven has been a bit tougher to figure out. There are 2 settings, high and low bake as well as conventional and convection. It appears to have hot and cold spots in the oven. The best thing we have done is rotate the food in the oven to get an even cooking experience. The unit was well packed for shipping. No scratches, all pieces intact, easy installation. An instant statement in the kitchen. We do appreciate the construction and service of the Zline range unit. We have been loyal to other brands in the past but will consider Zline in other products when we need them. If anyone has suggestions on the hot/cold pocket issue. We are all ears.