Frequently Asked Questions

Learn more about Home Outlet Direct

  • Home Outlet Direct provides luxury appliances and home goods at affordable prices
  • We make appliance shopping easy and enjoyable through our knowledgeable sales reps
  • Whether you are renovating your home, or a builder looking for an appliance partner, we have the selection and expertise to help bring your dream home to life
  • We are an online only retailer!
  • We ship from warehouses all over the United States
  • We are an online only retailer. This allows us to offer free shipping and special discounts.
  • Please speak to our sales representative to hear about our latest promotions

No, we only sell brand new products.

No membership is required! We offer amazing prices to everyone

Shipping

Shipping is free on all orders!

  • We ship directly from the manufacturer's warehouse. Depending on the item you purchase delivery times will vary
  • ZLINE typically arrives within 5-8 business days
  • Thor Kitchen typically arrives within 7-10 business days
  • Forno typically arrives within 7-10 business days
  • Most other appliance brands we carry typically arrive within 5-15 business days - such as ILVE, Forte, Blaze, Perlick (when in stock)
  • We use Fedex, or other similar nationwide carriers
  • For appliances, we will work with FedEx or other carriers that specialize in appliances
  • We also work with regional carriers depending on your location
  • Curbside shipping is a type of shipping designed for large appliance such as ranges, refrigerators, dishwashers, etc.
  • The courier will bring the appliance to your property curb
  • They will not bring it inside your home, garage, porch, etc.

Ordering

We offer a 30-day return policy - click here for full details

  • If you are registered as a reseller in your state, place email us a copy of your reseller certificate and we will make your account sales tax exempt.
  • Please email us at sales@homeoutletdirect.com
  • If an item arrives damaged it will be repaired or replaced
  • If the damage is minor, we will work with you to resolve the situation, such as repairing the section, replacing the section damaged, etc.
  • Damages must be reported within 24 hours of delivery
  • If an item arrives visibly damaged, please refuse the delivery
  • For full details, visit our shipping policy here.

More Questions?

Based on 1089 reviews
86%
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9%
(94)
4%
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Does the job.

Great stove, easy install. Gets great WoW comments.

Charcoal Filter

The filter fit the hood perfectly. In terms of effectiveness, i’m not sure it really makes a difference. I was expecting the filter to offer 100% coverage over the fan, but instead it has charcoal pebbles inside which cover maybe 60% of the filter openings. I guess that’s so as not to impede air flow.

Overall for the price paid, i think this filter should be more in the max $30 range

ELECTRIC oven sucks. Rest of appliances are great.

I love the gas stove top of my 48 inch, but the electric oven SUCKS. The cheap made thermostat control which has been replaced on both ovens does not keep a constant temperature. The heating element is also TOO SMALL for the size of ELECTRICAL OVEN. I have purchased the complete line for my kitchen and the DUAL STOVE SUCKS. SOON to be replaced with something I can depend on like VIKING. The rest of the equipment works very well. I regret ever being talked into the electric oven by the salesman.

Looks great! great trouble

We loved the looks of the oven when it arrived, but then we started encountering stuff like constant click when we turn on the fire, the rubbers that hold the base for the pans are impossible to find. i had an issue from day one with the main turbo burner that it clicks all the time, i called, left many mails, tried everything and could not find anyone, nor where the mails responded

i do feel is a superior product but with no support and many issues, like a Fiat, italian but gives trouble

Powerful and quiet

I'd buy again. Much quieter and much more powerful than the one I replaced. On the lowest setting, it's barely audible. On the highest setting I can still watch TV without issue.

Beautiful glass top oven that fits in a small kitchen

This oven works perfectly for our small kitchen. There are almost no other models on the market with the flat glass top that are only 20" wide. I'm glad we went with this one.

Highly recommend!

I’ve had Zline in the last two houses, I’m very impressed at the durability, dependability, and design. Very high end for a very good price.

Great size

Good size for a smaller kitchen. A bit tricky to install as you need to build a platform, then add the trim before the unit is fully installed.
Good room in the French door refrigerator and adequate but small freezer space.

Love it!

We love our new Forno French door refrigerator! It has a sleek, modern look that fits perfectly in our kitchen. The layout is very practical — the French doors make it easy to organize items, and the two freezer drawers give plenty of storage. It runs quietly and keeps everything at the right temperature. Highly recommend if you’re looking for style, space, and functionality at a great price!

beautiful and quality met our expectations

I was a little nervous about purchasing appliances before seeing them in person but they definitely met our expectations! I can't speak on durability/longevity yet because we've only had them a few weeks. Shipping was pretty quick. The delivery service was great. The range hood came with a dent so they replaced it for us. We got the white and used the bronze/gold hardware (love that they come with silver and gold) they look beautiful with our dark cabinets and gold knobs. We installed everything ourselves and it was pretty simple, we're not pros. Overall no surprises, we're happy with everything. Def recommend if you're looking at the other white/gold appliances but don't want to pay 10k.

So far so good

We love this microwave. So far we have no complaints and it works wonderfully. The one thing it doesn’t have is a turntable for the food. This hasn’t been a problem so far and for the price it’s half of the other ones our there.

Very nice fridge

We have an old home with a tight kitchen layout. This fridge was one of the few that fit the space. I was reluctant to go with stainless again due to the fingerprints, scratches, and streaking I’ve experienced with other brands. This fridge was a very welcomed surprise. Super easy to clean, doesn’t need any special cleaners. I just wipe with a damp cloth and it looks beautiful.
The fridge hasn’t given us any trouble, it’s very quiet. It’s on the smaller side, but that’s all we had room for and it suits our family of two with some room to spare.
Overall, it looks great and performs its job well. No complaints!

We all love it!

We have been using it daily and loving everything about it!

Dream Stove

I couldn't imagine a nicer stove. I feel like a restaurant chef. The purchase and delivery were very smooth.

Love it so far!

We’ve had the oven for 2 months now and we’re very pleased with it. Looks like high quality, so far it performs as such. Propane conversion kit was installed quickly and works fine. Seems to be quite bit more efficient than electric ranges. It’s our first gas range and we love it!

Beautiful Rangetop and Hood

Finished our new kitchen. All stainless, quartz counters. Looks perfect with our ZLINE rangetop and hood. Thanks HOD for quick delivery and great service

High quality, looks great!

I love my 36" champagne bronze model with matching hood. Works and looks great. Very impressed with the quality for this price point, I am glad I went with Home Outlet Direct.

Well built and looks beautiful

Really happy with this purchase. It looks amazing in my kitchen. Doors are sturdy and feel heavy duty. Whole family is in love and guests are always impressed with the look.

Love it so far.

I havent had the chance to use any of my new appliances, yet, as we don't move into the house until May 1st, but I will say they are stunning and very well built. The fact that they come with both the chrome and brass handles is enough to give the 5 star review, but I will update after we have had the chance to use our beautiful new appliances. Thanks again.