With over 5 years of experience in ecommerce operations, Kelly plays a vital role in ensuring Home Outlet Direct runs like a well-oiled machine. As Operations Manager, she oversees the day-to-day performance of the website, making sure every customer interaction is smooth, efficient, and reliable.
Kelly’s deep knowledge of our product catalog—including premium kitchen appliances, HVAC systems, and mini split air conditioners—makes her a go-to resource for both our team and our customers. From launching new products and managing seasonal promotions to refining our backend processes, she ensures that our digital shelves are always up to date and optimized for performance.
Her commitment to operational excellence and customer satisfaction directly supports our reputation for reliability and expertise. Whether she’s coordinating product listings, optimizing user experience, or working behind the scenes to troubleshoot issues, Kelly helps make sure our customers receive the best service possible.
