*Shipping Policy
Free Shipping on all orders.
Large Appliances: Ship via Curbside Delivery — the carrier delivers to the edge of your property (not inside your home). The courier will call ahead to schedule a delivery date.
Small Appliances & Accessories: Ship via standard ground delivery to your door.
See our Shipping Page for full details
⁺Return/Refund Policy
30-Day Return Policy: Returns are accepted within 30 days if the item is unopened and unused (per manufacturer requirements).
Damaged Orders: If your order arrives damaged, report it within 24 hours.
Minor damage: Replacement parts will be sent.
Major damage: The unit will be replaced.
For more details, visit our Return Policy Page
- We are an authorized Fire Magic dealer
- Industry leading sales and customer service
- Thousands of happy customers