*Forno Shipping Policy

  • Forno appliances include In-Home Delivery:
    • The courier will bring the appliance into your home and open the box to check for damages
    • Debris removal, Installation, or haul away is not included
  • Delivery to Room of Choice (up to 7 steps with 2 movers):
    • The courier will delivery to the room of your choice, up to 7 steps with 2 movers.
    • If there are more than 7 steps, and/or more movers are required, the courier will charge the customer a fee
    • The fee is dependent on the number of steps and the number of movers required to get the appliance in the desired location
    • These fees are determined by the courier and out of Home Outlet Direct's control
  • All other brands include free curbside shipping
    • The courier will bring the appliance to your property but not inside your home, garage, porch, etc. 
  • For more details, visit our Shipping Page

Return/Refund Policy
  • 30-Day Return Policy - We ship Forno products directly from their warehouse, Forno requires an item to be unopened and unused to facilitate a return
  • If your appliance has minor damage, Forno will send a replacement part to swap out the damaged area
  • If there is major damage, Forno will replace the unit
  • For more details, visit our Return Policy Page 

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