Me and my wife were looking for a good appliance brand that would last! We were willing to spend a little more for quality appliances. Doing some searching, we came upon a brand called Thor that seemed to have pretty good reviews and claimed to be commercial grade equipment. Intrigued, we decided to purchase an appliance package through homeoutletdirect.com. Big mistake! The day after we paid for the appliances, we received an email stating that the Thor equipment we purchased was on back order and we would not be receiving the appliances for a substantial amount of time. Reluctantly, we decided to risk it, thinking the appliances were quality and worth the wait. Ha, how wrong we were! The range came within a few weeks, the fridge within a month, the dishwasher took 4 months, and the microwave drawer we have yet to receive after 6 months. Then the fridge arrived damaged with a couple very noticeable dents in the side. We contacted homeoutletdirect.com immediately! They were only willing to offer us a 200 dollar refund or we could receive another fridge. However, it would take an unknown amount of months to receive. At first, we said no to the 200 dollar refund because the dents were at least 1000 dollars worth of damage, it is very noticeable and unsightly. We told homeoutletdirect.com to go ahead and send us another fridge. They said ok and instructed us to hang onto the fridge we received until the replacement was delivered. After that, we would swap them out and return the first one we received. At this point we got rid of the old fridge because we did not have room for two fridges. After a few days, we were contacted by homeoutletdirect.com informing us that we would now have to go buy our own pallet and return the fridge immediately! Meaning we would be without a fridge for an unknown number of months! Homeoutletdirect.com was unwilling to negotiate and forced us to take the 200 dollar refund or do without a fridge. They were also very rude when dealing with this issue. Then to top it all off the appliances are a joke! They are nowhere near commercial grade. Don’t let them fool you as we have been fooled. The name brand appliances from a big box store are much better quality in my honest opinion. The only good thing I can say about this whole deal is that the Thor range we received is actually a pretty good range. Aside from that, it is was a complete waste of time and money!
We were building a speculative home and found Home Outlet Direct for the Kitchen appliances. We bundled the main kitchen with the Thor 36" Dual Fuel Range, vent, Refrigerator, Microwave drawer, Dishwasher and beverage center. We are extremely pleased with the quality and look of the entire collection. Although the pieces were shipped over several months, they all arrived in time for completion of the home. We are already working on another project and have decided to use the same package.
Love my new combo. Great convection or microwave function of the top oven. No need to heat up the house with large oven when baking smaller items. Very pleased with functions, look and price.
I had my eye in the for a while but was worried due to the size but it actually is slightly less than 30 inch so for right in my space. This is beautiful and has transformed our kitchen. Shipment is as quick and all parts included. Happy with my purchase!